Accessibility & Non-Discrimination

Accessibility & Non-Discrimination Policy

Our Commitment

The City of Memphis and Shelby County Community Redevelopment Agency (CRA) is committed to providing equal access to its programs, funding, employment, services, and activities and complies with all applicable Federal and state civil rights laws and enabling regulations. The CRA does not discriminate on the basis of race, color, national origin, religion, sex, familial status, age, disability or any other protected class in admission to its programs, funding, employment, services, or activities; in access to them; in the provision of benefits, or in any aspect of operations.

ESPAÑOL: The City of Memphis and Shelby County Community Redevelopment Agency (CRA) de la ciudad de Memphis y el condado de Shelby se compromete a brindar igualdad de acceso a sus programas, financiamiento, empleo, servicios y actividades, y cumple con todas las leyes federales y estatales de derechos civiles y los reglamentos que lo habilitan. La CRA no discrimina por motivos de raza, color, origen nacional, religión, sexo, estado familiar, edad, discapacidad o cualquier otra clase protegida en la admisión a sus programas, financiación, empleo, servicios o actividades; en el acceso a ellos; en la provisión de beneficios, o en cualquier aspecto de las operaciones.

Ensuring Equal Opportunities

The Civil Rights Act of 1964 (Title VI) assures nondiscrimination in federally assisted programs. Prohibited practices include but are not limited to:

  • Denying a person any service, financial aid, or other benefits because of race, color, or national origin
  • Failing to make allowances for language or educational difficulties
  • Locating facilities in any way that would limit or impede access to a federally funded service or benefit
  • Providing a different service or benefit, or providing these in a different manner from those provided to others in the program
  • Requiring different standards or conditions as prerequisites for serving individuals

Note: The CRA assures that individuals will not be discriminated against because of race, color, or national origin. Any person(s) or organization(s) that believe they may have been a victim of discrimination based on race, color, or national origin may file a complaint with the Civil Rights Coordinator.

Contact Us:
Civil Rights Coordinator
Lobelia Cole-Smith
901-435-6992

Accessibility Options

Accommodations for individuals with Limited English proficiency will be made utilizing either staff members that speak additional languages or through Language Line phone translation services.

As a service to Tennessee’s deaf, deaf-blind, hard-of-hearing, and hearing and speech-impaired community, the Tennessee Relay Service (TNRS) provides free, statewide assisted telephone service to those with speech, hearing, and visual impairments.

Relay Service Phone Numbers

Tennessee Relay Services can be reached by simply dialing one of the following telephone numbers:

Statewide Access 711
TTY/PC Users 800-848-0298
Voice Users 800-848-0299
Espanol 866-503-0263
Speech-to-Speech 866-503-0264
Customer Service 866-503-0262 (Voice, TTY, ASCII, STS)

© 2023 Community Redevelopment Agency. All Rights Reserved.

The CRA envisions every neighborhood in the City of Memphis and Shelby County providing its residents with a healthy and safe environment, economic opportunity, affordable housing, and excellent quality of life.

QUICK LINKS

CONTACT US

Address:
Community Redevelopment Agency
850 N. Manassas
Memphis, TN 38107
Phone: 901-435-6992
Email: info@cramemphis.org

The City of Memphis and Shelby County Community Redevelopment Agency (CRA) is committed to providing equal access to its programs, funding, employment, services, and activities and complies with all applicable Federal and state civil rights laws and enabling regulations. The CRA does not discriminate on the basis of race, color, national origin, religion, sex, familial status, age, disability or any other protected class in admission to its programs, funding, employment, services, or activities; in access to them; in the provision of benefits, or in any aspect of operations.